Marketo Specific Review - Avis employé Customer Success Manager Adobe

The only thing that will keep your head above water working with Marketo CS is the benefit of working for Adobe, but the two are still very disconnected. Marketo CSMs are treated like secondhand citizens, your compensation will be lower than what you see listed for an Adobe CSM and if you are not Enterprise you will have an aggressive and arguably unattainable sales goal. This isn't truly Customer Success, it is sales and do not let them tell you it isn't. They have also implemented a new "level" system that makes it so they can tell you you are getting promoted without actually giving you any title change or any significant compensation increase. Management plays favorites and is extremely cliquey. If you aren't meeting quota you will be treated like scum and if you are meeting quota they will treat you like you got lucky and that you better double it or else. They create a toxic environment of competition between the employees and there is a real high school mean girl mentality with a lot of the CSMs and if you are not in their inner circle you will get to look forward to snide comments about your performance, looks, or really anything they can come up with to try and knock you down a peg. I know several people, including myself, had to start going to therapy to deal with the environment. Thank god Adobe benefits cover it! I still flinch at the sound of a Slack notification from the issues with this team. There is also no official training and you can go your entire career here never actually getting into the product. I literally have never actively been inside the Marketo product, they do not even give CSMs a demo environment to test in or be trained at all. The one silver lining in that mess is that you have an SC team that knows what they are doing. I have never worked with more capable people than the people on that team and they can cover you for demos, but it needs to be tied to a new money deal, not troubleshooting with a customer or helping them understand a product they maybe just purchased. My advice to people who just want a foot into Adobe, join Marketo it's less competitive than the other products, but keep in mind that management isn't on your side to jump to other teams so if you can network under the radar that's your only chance. They don't want to lose anyone because turnover is already bad. I watched them lose a lot of amazing top performers to other companies because of this. Your opinion doesn't matter here, but the rest of Adobe seems to actually care about career growth.