Questions d'entretien pour Customer Success Manager
En tant que customer success manager, votre travail consiste à utiliser vos compétences en matière de service à la clientèle pour fidéliser et développer la clientèle. Les employeurs recherchent des candidats qui peuvent parler de la valeur de leurs produits et comprendre les besoins de leurs clients. Lors d’un entretien, soyez prêt à répondre à des questions situationnelles qui permettront d’évaluer votre capacité à convaincre les clients et à faire revenir d’anciens clients. Les RSC doivent souvent travailler sous pression, alors soyez prêt à expliquer comment vous excellerez dans cet environnement.
Questions d'entretien d'embauche fréquentes pour un customer success manager (H/F) et comment y répondre
Voici trois des questions d’entretien d’embauche les plus fréquentes pour un customer success manager (H/F) et comment y répondre :
Question 1 : Pouvez-vous nous dire comment vous créez des opportunités pour innover et résoudre des problèmes ?
Comment répondre : Il est important de montrer que vous pouvez réagir rapidement aux problèmes lorsqu’ils se présentent tout en anticipant les besoins de vos clients avant qu’ils ne se manifestent. Essayez de prouver vos compétences en donnant des exemples de la façon dont vous anticiperez les problèmes potentiels de leurs clients, puis comment vous trouverez des solutions innovantes à ces problèmes, solutions qui permettront au final de développer la relation.
Question 2 : Comment prolonger la relation avec le client pour le fidéliser et le retenir ?
Comment répondre : Pour incarner véritablement le poste de customer success manager, vous devez être en mesure de décrire les processus et les stratégies de communication spécifiques que vous avez utilisés pour développer et entretenir des relations à long terme avec les clients.
Question 3 : Comment hiérarchisez-vous les tâches lorsqu’on vous demande d’en accomplir plusieurs simultanément ?
Comment répondre : Cette question ouverte est utilisée pour déterminer votre capacité à organiser votre temps en fonction de l’importance des tâches. Elle vous donne l’occasion de discuter de la manière dont vous accomplissez les tâches en fonction des délais ou du niveau de difficulté, tout en étant flexible et en changeant vos priorités ou votre routine au pied levé, afin de maximiser votre gestion du temps et votre productivité.
Principales questions d'entretien
Are you willing to work 7 days a week in some weeks?
5 réponses↳
Possibly.
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Yes sir, I am ready to work 7days every week
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I can do 8hours work daily.
What is your leadership style?
5 réponses↳
One approach doesn't fit all scenarios, so better you develop wide set of styles as per scenario needs. In other words, be a transformational (aka Agile) leader Moins
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As a leader, it’s important to be approachable and knowledgeable in your field. Understanding the work and communication styles of your employees is crucial, as you’ll need to assist your employees daily in a manner that is effective and efficient for their own unique learning style. My door is always open for my team members who request guidance, and as an effective leader, I should always be able to provide guidance and feedback that feels understood to them and their needs. Moins
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It's important to learn the organization's culture and get to know the employees to determine and apply the best approach. Ultimately, we want to take the best of the culture, expand on it, utilizing employees' strengths before making, or suggesting any major changes. Moins
Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.
4 réponses↳
Are you native Japanese? or foreigner?may be they hope native japanese speakers. Moins
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Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Moins
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Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Moins
What am I looking for in a company?
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I was looking for growth opportunities, teamwork, and a positive atmosphere.
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A small company that is agile and innovative.
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A company that is growing based on changes in the industry, forward thinking, and one that invests in its employees. Of course, ethical standards, are a given. Moins
Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?
3 réponses↳
False
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A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Moins
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True
Do you know why I am interviewing with you? Normally I don't interview for your role.
3 réponses↳
I think that's very valuable to understand candidates
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I think that's very valuable to understand candidates
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"I am not sure, I wasn't given much detail about this particular interview."
Puzzle and Pattern Questions; Grade-Level Math; Random Vocabulary
3 réponses↳
0 ▼ If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Moins
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I actually prepared with the same resource as the guy above me, that site has litterally the same questions Moins
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If you need help passing the CCAT (hardest part of the process in my opinion) I passed it by studying ruthlessly. I found this site that has EXACTLY the SAME CCAT as crossovers and just took that a bunch of times. CROSSOVERCCAT(dot)COM I recommend this for anyone that has the proctored CCAT coming up. It is the SAME test as CROSSOVER for WORK I woulden’t have been able to pass without it! Moins
How would you handle a difficult customer?
2 réponses↳
Make sure that you listen to their concern, which is half the battle in determining the solution. As long as the customer feels that they have been heard, they would be more open to resolving it and accepting the solution. Moins
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Yes, I will show all my career experience over here.
If you had to win 2 out of 3 games, would you first play a) a pro, your best friend, then a pro OR b) your best friend, a pro, and then your best friend.
2 réponses↳
1. I would play the pro to understand how they strategize in the first game. 2. Test competitive strategies with my best friend on the second game. Considering he is my best friend, and he knows i need this, he would probably let me win for the bigger picture. 3. Last game with the pro using my tested strategies to win the pro. You may choose your friends and battles in life but you not your competition, learn from your friends and battles to gain experiences to achieve positive outcomes against your competition. Moins
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Option A - figured I would have a better chance of learning from the first pro in order to win the last two games Moins
