J'ai postulé en ligne. J'ai passé un entretien chez Yelp
Entretien
was titled as csm but during the recruiter call and interview i could tell it was like a support role (not what you would think of as a success manager) did role play where you had to constantly pick up customer calls and try to get the yelp customer to keep their subscription to yelp - very call support type of job (assuming they relabeled as CSM to attract better applicants) everyone was nice but wish they would be more upfront with what the role really was in the job title
Questions d'entretien [1]
Question 1
Had writing assignment asked typical why yelp, why this role, hardest customer situation etc
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Yelp en oct. 2024
Entretien
The entire process was super seamless which is so rare nowadays in this crazy job market! Both of my recruiters kept open communication and assisted me with any questions I had. The first step was a recruiter screening, and then they scheduled me for a second-round interview with two internal hiring managers. You had to do an assessment assignment which was really easy, and the interview was roleplay style. The first manager did a great job of giving me feedback to help me prepare for the next roleplay. I think they want to see if you can find solutions in stressful situations, and if you can apply the feedback from the first round accordingly. Afterward, I got scheduled for a call with the recruiter, who then let me know I was hired!
Questions d'entretien [1]
Question 1
What type of client is difficult to deal with, and how do you find effective ways to ensure their retention?
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez Yelp (Denver, CO) en sept. 2024
Entretien
The process started with a recruiter phone call. A very warm, interested, and professional person. Conversation covered the role, team structure and work schedule. Then interview process and next steps.
Questions asked -
Tell me about yourself - Overview of experience
Why Yelp?
Why are you interest in this role?
What are your salary expectations?
Do you have any questions for me?