I applied online and got a call about a week later from the manager stating they were interested in me and asked a couple questions such as why I wanted to work there, my experience, and availability. I was then told I would be contacted for a group interview in a couple days. The group interview consisted of 10 applicants, myself included, all of whom were very nice and friendly. We introduced ourselves and what our hobbies were. We watched a power point presentation about REI's history then divided into about 4 groups and had to define what customer service meant, what REI's mission statement meant to us, and had to sell a number of REI's products that were laid out on a table to a partner. At the end we summarized what we learned and were told we would hear back within a week. I got a phone call later that night for a 1:1 interview w/ both supervisors who were very friendly and asked basic questions such as why I wanted to work there, what I would do about and upset customer, my experience, if I'm comfortable selling memberships, etc. I received another phone call 4 days later from the manager offering me the position which I happily accepted

Took longer than expected with video interview and phone call but was very simple. Standard interview questions and friendly interviewer. Make sure you’re clear about what department you’d like to work in (apparel, frontline, action sports, camp, etc.) and what skills/knowledge you have in that area.