J'ai postulé en ligne. J'ai passé un entretien chez John Lewis & Partners (Liverpool, Angleterre)
Entretien
After initial online application form,invited by email to complete aptitude tests: Situational Judgement Test (given workplace scenarios and a choice of four possible actions to take,had to rank the action 1 to 4;1 being best course of action and 4 being the worst choice)and Personal Values Questionairre. After passing these,invited to complete full application form.
Questions d'entretien [1]
Question 1
I was asked which one of my possessions I could not live without. Then they asked me to pitch/sell this item to them:describe the item and what it does & why it a 'must-have' product etc
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez John Lewis & Partners (Solihull, Angleterre) en sept. 2019
Entretien
You apply on line by answering questions about how you rate certain customer service scenarios. Takes about 45 minutes. If they like your responses, you are invited to a group assessment. This is usually 2-3 hours long and you sit with 4 or 5 other people at a table, watched by an assessor and they see how you interact and answer the tasks.
Questions d'entretien [1]
Question 1
They actually didn't do a question/response type of interview. You filled in a sheet of scenarios as a group and talked about them and then answered some on your own and had to write the answers down and hand paper in.
A customer can't find an item and an are if the store is a mess. What do you do?
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez John Lewis & Partners (Bristol, Angleterre) en nov. 2016
Entretien
Group work try to get your point across but not be rude to others and a few questions to fill in on paper by yourself on how you would sell an item, remember never knowingly undersold, the returns policy has changed to 35 days and the guarantee on electrical items.
Questions d'entretien [1]
Question 1
Order from least to most important stuff you should do on a day where one collegue is ill and the other turns up later
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez John Lewis & Partners (Londres, Angleterre) en oct. 2016
Entretien
The interview was okay, fairly easy. We were in groups of 4-5 people and did a group activity and an individual written task.
The people were friendly and the interview wasn't too long, under an hour.
The actual tasks weren't very hard at all. They were mostly centred around scenarios and what course of action you would take.
Questions d'entretien [1]
Question 1
We weren't really asked questions. My interview was mainly group work as opposed to the standard questions and answers.