Applied on craigslist for a vague job description on a Sat. night and got a call the following day (Sun) from Volt Staffing Agency. Schedule a Interview for a position at AppleCare call center in North Austin off of Riata Parkway. Prelimanary interview at Volt in North Austin for some basic skills testing, etc..(typing test, basic phone skills test) spoke to a rep who scheduled another interview with a Volt hiring manager located on the Austin Apple Campus. Arrived around 9 am the following day for a hour long basic assesment test which consist (20 multiple choice open book Apple Macintosh based) of a breif one-on-one session with the Volt hiring manager. After about a week, I was chosen for a class of 20 people to start the New Agent in Training class which would start about two weeks later. So the first week is 5 days of procedures and how to use their knowledge base search system, then a 20 question test which you must make a 80 percent to pass. Second week is how to talk to customers and how to gain agreement, pretty much customer retention basic skills and a 20 question test which you must make 80 percent to pass. Third week is a little hardware basic knowledge and review of the first two weeks with a comprehensive test of 30 questions which you must make 80 percent to pass. And the final week is the nesting period where your on the phones talking to customers. At that point your evaluated to see if your fit for the Temp position at AppleCare call center.