I still cant believe this is a 4 step interview process for what at its core seems like a retail job. That being said, considering how many people go after these jobs, i fell like it is an accomplishment in itself to make it this far (I'm on the 3rd interview). On top of that, it's not like your selling clothes or pet supplies. Its freaking apple who posses the latest, greatest and most innovative technology so this really does get you up to work for them. The 1st interview consisted of a group ranging from about 40 to 50 people. you guys will watch a video and do some introductions and then break off into groups where you must come up with skits selling various apple products. Don't have too much fun as this is the part where they will be watching you and where you are supposed to make noticeable contributions to your groups skit. After they give you a call they invite you back for the next interview which is a much smaller group of about 5. Here they give the group questions collectively and they are expected to answer in no particular order which is them testing you how comfortable each person is taking the lead and speaking. Same deal afterward with the phone call. This is the step I am at and will be attending my 3rd interview in a couple of days. Hope all goes well.