Multiple Phone Interviews with HR and then Senior Management. They were very precise on how you were talking during the interview. i.e. energy levels and communication skills. This makes sense as the job was primarily talking to clients on the phone and working with them to make sure that they are satisfied and understand the purpose of the call.

Typical but had to answer mathematic and computing questions. It wasn't difficult but it did throw me for a loop. I would suggest knowing your %'s prior to this interview. Otherwise basic customer service and administrative experience is great.