I was contacted by the department director, she gave a brief description of the job, stated that they operated 24 hours a day 7 days a week and required open availability. I was responded back that I was still interested in the job and we scheduled an interview for the following week. I sat with 2 people during the interview, one of them seemed to interact more than the other. which made it uncomfortable. The questions where pretty standard, more so based no customer service and being able to navigate through accounts quickly. The thing that I didn't like was I stated I was available on the evening on the weekends and open Monday- Friday, however they want you to be available every single hour of the day Monday- Sunday and that just isn't realistic. They work 12 hour days, 3 on 2 off. Pay starts off at 15.08 based on union pay scale. The call center was very small, maybe about 12 people, which half where also dispatchers.