Avantages
The opportunity to learn technology is very good. An abundance of information available if you are willing to dig for it. Benefits are decent, company matching for 401K is good with up to an additional % at the end of the year depending on how the company does. Nice extra kicker into 401K. Fast paced work environment for sure one will never be bored in this job. Constant information overload and always new challenges coming your way. Never a dull moment. Many vendors equipment offerings. Constant vendor involvement with teaming, intense work environment. Advanced training available when funding is available.
Inconvénients
Politics a huge down fall. Antiquated telephone systems if you can believe that since it is a telecom company. Don't use what is sold internally. Especially Phone equipment at desks. Not the most qualified individuals in some positions but I guess that may be a downside in any company. Too many systems to know and understand to find information about existing customers information. Too many passwords to remember must write them down and constantly changing monthly to update. Funding always being cut for training/travel. Don't have much more to say in regard to down sides. Hectic work invironment at times with customer complaints.