Verastar- Colleagues are really friendly...but that’s it | Glassdoor.ch
  1. Utile (2)

    « Colleagues are really friendly...but that’s it »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
     à Northenden, Angleterre
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez Verastar à plus d'un an

    Avantages

    The majority of the people there are really nice and you will make really good friends during your time there. Social events are really good as well.

    Inconvénients

    All the issues with this place stem from the fact that their attitude towards their frontline employees absolutely stinks. You get treated like a school kid and get micro-managed to the nth degree. Some of the managers have a ‘do as I say, not say as I do’ attitude where they’ll be on your case over the stupidest things but at the same time, they’ll get away with pretty much anything themselves. Staff are put through too much stress for the very little they get paid and annoyingly, a lot of that stress would be easily avoided if they didn’t make life so difficult for everyone. You have very little communicated to you and a lot of the time, you are guessing how to do your job and they only let you know if you do something wrong. If you dare to question anything, you’ll either get immediately shut down or just straight up ignored. This is why they have such a high staff turnover, because they would rather see decent members of staff leave than listen to them and admit to any faults.

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    Verastar2019-03-29

    Réponse de Verastar

    April 9, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review, we are pleased to hear you enjoyed working with your colleagues. We are disappointed to hear of your negative experience, as we endeavour to ensure all our employees have a positive experience when working at Verastar. We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further. We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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  1. Utile (1)

    « Money hungry »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Account Manager 
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Verastar à temps plein

    Avantages

    No weekends, competitive salary, good benefits

    Inconvénients

    No customer service, cover up many internal errors which customers have to pay for.

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    Verastar2019-11-26

    Réponse de Verastar

    November 28, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service. We would like to take this opportunity to thank you for your service. Kind regards, Verastar

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  2. Utile (1)

    « Wouldn’t Recommend »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Advisor à Hamilton, Écosse
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez Verastar à temps plein moins d'un an

    Avantages

    The people that work within the company.

    Inconvénients

    The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts. The management do not care at all about the staff and just want to meet their targets. No one knows what they are doing which is just creating more issues for the company. They are stuck in the past with their systems and very backwards regarding issues.

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    Verastar2019-11-03

    Réponse de Verastar

    November 28, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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