Once full of life, now bereft - Avis employé Employé (anonyme) Museum Hack

1,0
20 nov. 2017
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Wonderful idea, often executed to perfection by guides: make museums great. - Lower management incredibly supportive, and guides who lift each other up - Flexible hours and workspaces, make it easy to work from home, vacation, with each day new - Creative staff who strive for greatness - the guides are an endless pleasure to work with

Inconvénients

- Once a great idea, that has been rung dry to feed creativity to corporate clients desperate to spend corporate team building money in new ways -- corporate team building tours drive management and nothing else matters - Upper management actively denies anyone who cares for the well-being of tour guides (who make the magic happen in museums) from joining management level, unwilling or unable to hear or care about their perspective - Management touts open communications while weaving tales to justify lack of creative problem-solving and endless churning of "creative projects" - Work-life balance incredibly unhealthy; management hides behind veil of "it's a start-up!" while working part-timers to the bone; benefits are hilarious at best (I really don't care about free monthly massages while working 60+ hours a week because everyone else is, and management quietly stoking the flames of unhealthy work-life balance because it's for profitable) - Dismissal or slow pushing-out of anyone who wants to be and do better by their part-time workers, including creative managers, production managers and sales managers - The company holiday party, meant to celebrate the staff and allow them to decompress together, was instead a time to work and described as "semi-mandatory." This is what management thinks is normal and okay, and has convinced much of the staff the same

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Réponse de Museum Hack
8y
The hardest thing for a founder to hear is negative feedback about his company. Nick Gray here, Founder of Museum Hack. I wanted to personally reply and say thank you for caring enough about the company to share your frustrations. First: I’m sorry. It sounds like we let you down in more ways than one. You’ve shared enough here for me to know that you care, deeply, about the incredible tour guides and remote staff we work with. You care about our company and our mission to make museums more awesome. You’re right that we are a guide-driven company. Our tour guides are the heart and soul of our company. As we’ve grown so quickly over the past year, with new cities and new management, it has been too easy for me to forget about who the real stars are for our customers. I don’t agree with all of your comments and think a few of them are unfair. Among our many dozens of happy team members. I know a bunch who describe Museum Hack as the best place they’ve ever worked. They love the creative work environment, the freedom, and the fun. This company is not without our growing pains. And what makes us special is that we are quick to adapt, to promote from within, and we keep getting better as we learn from feedback like this. Growth during the past year hasn’t been easy. I’m sorry we let you down as we’ve matured as a startup into this next phase of our company. Our mission is to make museums more awesome for more people. And I am thankful for our corporate clients who help us support that mission so that we can have benefits and a great work environment to our employees. I take your feedback seriously and appreciate your comments. We love our team and we’ll use this as a reminder to never forget that our tour guides are what make us so special.

Découvrez plus d’avis sur Museum Hack

5,0
18 mars 2018
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Being a remote company, there is tremendous closeness and camaraderie between the staff. True family feeling! The entire team holds themselves accountable, yet they all work together as a team for the overall success and growth of the company. In my short amount of time with the Museum Hack, I've never noticed anyone "throwing someone under the bus." When a mistake is made, everyone involved steps up to fix the error immediately, and growth / feedback is shared to prevent the same issues in the future. The internal communication system is fabulous. Always connected, immediate response. Never feel ignored. There is so much respect for the team. FUN and awesome experiences for our clients and staff alike! We are making a difference and an impact!

Inconvénients

The company has grown so fast and some of the processes can be improved. This is work in progress. Since it is a remote company, you can't "peek" over a cubicle. While not necessarily a con, if working autonomously isn't your cup of tea, then a remote company may not be the right fit for you.

4
5,0
26 juin 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Amazing culture. If I quit tomorrow, I don’t know if I’d ever find a company with as much good and fun-loving people, transparency, inclusiveness, and emphasis on personal growth. - Lots of responsibility and trust in your judgment. My supervisor is one of the nicest, most caring, patient and supportive people I’ve ever met. This doesn’t mean it’s easy, or that you can slack off — there’s still a lot of responsibility and you’re expected to hustle hard. - If you’re not a tour guide based in a certain city, you can work from home. - The company is still relatively small. You have room to make an impact. Room to grow within the company. - What we do is really cool. It’s really nice to feel like you’re part of something awesome and be proud of what your company does.

Inconvénients

- There’s a bit of a learning curve with the way things work, takes a while getting used to. - Not super organized/structured, but it’s still a young company w/ a startup atmosphere - Most of the staff are part-time contractors, and at time of writing there are no benefits if you're not full-time, even if you end up putting in similar # of hours - This isn't necessarily a con, but I agree with an earlier reviewer who said “Employees are expected to learn on the fly, move fast and rise to the occasion without much guidance. If that's not your cup of tea, this is not the place for you.” People are generally very helpful if you do need help, but the expectation is that you’ll figure it out on your own.

6
avatar
Réponse de Museum Hack
8y
Thank you for sharing your experience! It's important to us to continue improving how we do things so feedback is welcomed and appreciated.
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