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      Lufthansa InTouch

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      Avis sur Lufthansa InTouch

      Look for a job that pays better!!!! - Avis employé Customer Service Representative Lufthansa InTouch

      2,0
      5 mars 2017
      Customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flight benefits, that is it

      Inconvénients

      Everything else Work targets are unrealistic Micromanagement I don't know how some people are managers as they lack the skills They will keep looking till the smallest detail to find something wrong with your work rate If you want time off you've to fight tooth and nail to get it UK market is understaffed yet if you ask why they wont hire more people its because "there ae other markets covering us" but when you want time off its "we're too understaffed" Wages, for the amount of work and grief we go through we still only get just over minimum wage

      Découvrez plus d’avis sur Lufthansa InTouch

      1,0
      1 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Inconvénients

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good starting background point for an airline industry

      Inconvénients

      Low rate of retention for tenured employees

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      Recherches associées: Offres d’emploi chez Lufthansa InTouch | Salaires chez Lufthansa InTouch | Avantages sociaux chez Lufthansa InTouch | Entretiens chez Lufthansa InTouch
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