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      Lufthansa InTouch

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      Avis sur Lufthansa InTouch

      Customer Service Senior Team Manager - Avis employé Team Manager Lufthansa InTouch

      4,0
      5 avr. 2016
      Team manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      - International and friendly environment - Learn and build up a strong customer service experience with several training and workshops - Fast paced environment which will teach you how to manage your time and how to be resiliant and stress resistant - Quality oriented - Travel perks

      Inconvénients

      - Low Salary - No German classes offered/sponsored. It could be useful and motivational for employees since it could give more chances to career development moving to Berlin, Frankfurt, Cape Town or Istanbul.

      Découvrez plus d’avis sur Lufthansa InTouch

      1,0
      1 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Inconvénients

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good starting background point for an airline industry

      Inconvénients

      Low rate of retention for tenured employees

      Voir les avis par: Utile|Évaluation|Date|Tout
      Recherches associées: Offres d’emploi chez Lufthansa InTouch | Salaires chez Lufthansa InTouch | Avantages sociaux chez Lufthansa InTouch | Entretiens chez Lufthansa InTouch
      Avis sur Lufthansa InTouchAvis pour Team Manager chez Lufthansa InTouchAvis sur Lufthansa InTouch