Interesting work that is unfortunately made stressful by poor management and organisational issues. - Avis employé Customer Service Representative ComputerShare Computershare

2,0
2 janv. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The only decent thing about the job are the colleagues Overall skills and experiences learned

Inconvénients

Pay. Expectations to deal with customer request within a literally few minutes if a more complex issue an takes more time you will be mark down on you score. Quantity over quality policy leading to returned calls from disappointed customers.

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Réponse de Computershare
4y
Thank you for your review, we agree that it's our people that help to make Computershare such a great place to work. Delivering an exceptional service and creating a supportive environment for our teams are very important to us, we continually review how we can improve and will take your feedback on board. Wishing you every success with the next steps in your career journey.

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5,0
8 mai 2026
Recommande
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Avantages

Able to work from home

Inconvénients

Teams have moved across country

1,0
21 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

It is easy work, good first job.

Inconvénients

Almost too many to count. The RTO policy could not have been handled worse, and upper management regularly says things that feel completely disconnected from reality. In a town hall, the COO claimed that RTO had a “net zero” impact on the company’s carbon footprint, which honestly felt insulting to employees’ intelligence. There’s also increasing discussion around AI, and it seems likely the company will approach it the same way they approached offshoring — shifting large amounts of work to lower-cost solutions regardless of quality or long-term impact. Meanwhile, my group has lost 7 team members since 2022 and only added 2 replacements. The workload has continuously increased, and leadership does not seem to care about the effect this has on employees.

2
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