Avantages
They have a supportive literal library of training material, you are constantly growing as an individual. They have team training as well as one on one's. You're made aware of what you did wrong without being made to feel singled out. Management pushes agents to do their best. Constant feedback. Incentive pay, PTO, you're offered a paid holiday every year(Not mandatory), after one year your birthday is considered a paid holiday. They promote from within. You're made to feel like you are important to the team.
Inconvénients
Irate callers and nurses are draining.