Avantages
Not much OT, salary is paid on time
Inconvénients
This role is essentially a call centre role that is disguised as a "specialist" role. No part of the job description says that it is a call centre role. The culture here is as toxic as hell. You will be on your chair from 830-530 with only 2 x 15 mins break + 1h lunch break. If you exceed your break by even 1 minute, you're expected to explain why to your manager. Personal time aka toilet time is capped at 20 minutes a week. If you do the math, that is 4 min/day you're allowed to step away from your workstation to visit the toilet/answer phone calls. Is this even humane? The job itself is pretty redundant and full of lies. You're expected to lie to the sellers you're talking to on the phone that you have 0 visibility on the situation. In actual fact, there is 100% visibility just that you are not allowed to share any info with the seller. If you're caught sharing, you will be in what they call "The Sharing Box" which is basically a sabo box where specialists sabo each other so that they get recognised. The turnover rate is super high which says a lot about the organisation, hence they are mass hiring just to replace those that have left. There is also little to no career progression. They are intending to hire a lot of specialists in the thereabouts of 300 so you'd need to compete with 300 other specialists for promotion.