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Je travaille chez Domestic & General Group à plein temps
Avantages
Localisation à Paris et les personnes sont sympatiques et dynamiques. Le groupe est en pleine croissance
Inconvénients
locaux exigus et parfois la communication est au compte goutte
Conseils à la direction
Changer les locaux exigus pour des locaux modernes
Aligner les salaires au marché
J'ai travaillé chez Domestic & General Group à temps plein
Avantages
Nette Kollegen, Zusammenhalt, interessante Aufgaben, Abwechslung
Inconvénients
Management, Headquarter, Keine Perspektiven für junge Talente
Conseils à la direction
Gegenüber dem Headquarter öfter mal die Stirn bieten. Junge talentierte und motivierte Mitarbeiter nicht verheizen sondern fördern.
J'ai travaillé chez Domestic & General Group à temps plein
Avantages
- Good base salary compared to similar roles at other companies
Inconvénients
- Uncapped commission was taken away and replaced with a ‘bonus’ for hitting targets which is peanuts in comparison, despite the increased basic wage.
J'ai travaillé chez Domestic & General Group à temps plein (Moins d'un an)
Avantages
The management are fantastic (in Nottingham at least).
The people on Whirlpool are great to work with.
The benefits are good such as healthcare, cycle to work, pension scheme etc.
Inconvénients
The hours are all over the place.
The people in other departments can sometimes be rude and unhelpful.
Not much communication for senior sections of the company.
Conseils à la direction
Sort out other areas of the business such as Reso, and PR as many of the cannot be bothered to help and it gets to the point where agents spend ages trying to sort a customers problem that isn’t there job purely because other departments are unhelpful. Also, sort out the relationship with Hotpoint as they are absolutely abysmal.
Avantages
D&G are alway willing to look at ways to improve, and they have undertaken huge transformation of their products and sales techniques which is great.
Great salary for contact centre agents.
Good opportunities to develop if you have a can-do attitude and can prove yourself.
Lots of great, passionate people, especially in the call centre - everyone wants to help each other out and the One Team value really comes to life in this part of the business
Local discounts on food are excellent, the free insurance plan is a great benefit, and discounts are available on additional plans too.
Inconvénients
There's always promise of change but the stuff that impacts the employees never seems to, which makes it feel like you're being paid lip service and the senior leadership don't really want to change.
Some salaries aren't competitive such as team leader, so we don't attract the high quality people we need in their kind of roles.
D&G want people to embrace the company values but nothing happens if people don't so they lose their impact as some employees, including some senior level ones, get away with treating other people poorly instead of taking accountability for their own failings.
Conseils à la direction
Review salaries for non agent roles, look at similar jobs in other organizations and make yourself competitive, until things change on a cultural level, better pay is your only lever to keep talent.
Je travaille chez Domestic & General Group à plein temps (Plus d'un an)
Avantages
I like the people I work with. My manager gives me loads of support. OM are making a difference and you can really feel change with the new site manger. Get good training to help meet targets. QA is much better and new commission means I make more money and its fairer
Inconvénients
Shift patterns are rubbish. I can't arrange my life because always having to work different hours and days
Conseils à la direction
Get fixed shift patterns so people can plan their lifes.
J'ai travaillé chez Domestic & General Group à temps plein
Avantages
Nice friendly colleagues, decent pay and breaks
Inconvénients
Work until 11 pm, micromanaged so always have to be on your toes. Never know when the next meeting will be
Conseils à la direction
Give more opportunities for staff to develop.
Utile (1)
J'ai travaillé chez Domestic & General Group à temps plein (Plus de 5 ans)
Avantages
Wimbledon office location is good.
Free coffee/tea. Fruits once a week
Decent local discounts
Some talented people who are interested in working towards propelling the business forward, but mostly they get sidelined or move on to other roles/companies.
Inconvénients
Management pretends to listen to your concerns, but then nothing happens
Understaffed, especially in Staff functions like Legal, HR, Procurement and Finance. This is due to high-turnover.
Low pay and pay rise is minuscule. Bonuses are rarely what they are promised.
Employee turnover much higher than industry and you come to know why
Poor planning of IT infrastructure
Blame culture - departments are busy pointing fingers, rather than finding a common solution. Higher management turns a blind eye to this.
Many departments work in isolation, unwilling to work with other departments to protect their budgets.
Conseils à la direction
Invest time & resources in areas which are lacking. High turnover is not going to get resolved unless the culture of the organisation is changed.
J'ai travaillé chez Domestic & General Group à temps plein
Avantages
Free fruit, healthcare, pension, discounts in nearby stores and overall good benefits package
Comprehensive training and on-boarding with down-to-earth people
Learning on the job and applying training, sharing best practices encouraged
Inconvénients
They will pay you well, but always look for reasons to part pay you
High-stress environment, not for the faint of heart
The processes around health and general well-being are convoluted and long
Inter-departmental communication problems and assumptions leading to errors are a common occurrence
Conseils à la direction
Continue to try finding a balanced approach, keep having dialogue with those on the lines as well as those in the back-end.
J'ai travaillé chez Domestic & General Group à temps plein (Plus de 5 ans)
Avantages
good company but no progress at all
Inconvénients
no progress especially at the lower level
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